Job Detail

IT Executive - Webhelp Malaysia Sdn Bhd

Date Posted: Sep 12, 2021
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Job Detail

  • Location:
    Kuala Lumpur, Kuala Lumpur, Malaysia
  • Company:
  • Type:
    Full Time/Permanent
  • Industry:
    Information Technology/IT
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    Less Than 1 Year
  • Education Qualification:
  • Apply Before:
    Sep 29, 2021

Job Description

The role entails monitoring and maintaining the computer systems and networks of an WEBHELP APAC. Individuals in this role would assist to install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either remotely or in person. They may also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software in order to support the WEBHELP APAC technology infrastructure.

  • Communicate directly with users either by phone, email, remote assist or on-site, to investigate and provide problem resolution.
  • Handle desktop & notebook computers, peripherals installation, upgrades and internal relocation.
  • Assist in setup of desktop & notebook computers and installation of Standard Office Environment (SOE).
  • Perform asset assignment, tagging and tracking on a periodical basis.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • planning and undertaking scheduled maintenance upgrades
  • setting up accounts for staff, ensuring that they know how to log in
  • solving password problems
  • talking to clients and computer users to determine the nature of any problems they encounter
  • responding to breakdowns
  • investigating, diagnosing and solving computer software and hardware faults
  • repairing equipment and replacing parts
  • obtaining replacement or specialist components, fixtures or fittings
  • checking computer equipment for electrical safety
  • managing stocks of equipment, consumables and other supplies


  • Minimum 1 year in IT supports role.
  • Degree Holder in IT related
  • Differently-Abled and Career Comeback Programme is encouraged to apply.
  • Willing to work on shift rotation
  • Willing to work on weekend
  • Able to work in minimum supervision
  • Good problem–solving skills
  • Excellent written and verbal communication skills.


Attractive remuneration.
Medical Insurance.
Varierty of Upskill Training
We provide On-the-Job Training for fresh grade
Internal Promotion and Opportunity to work with the global branch.

Company Overview

Kuala Lumpur, Kuala Lumpur, Malaysia

"Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels." Read More

Contact Us
Malaysia Digital Economy Corporation(MDEC) Sdn Bhd, 2360 Persiaran APEC, 63000 Cyberjaya, Selangor Darul Ehsan.